Policies

All services are scheduled on a first come first serve basis.

All services require a minimum of one hour. Fees are then calculated in 15 minute increments thereafter. As many services as possible will be completed in the hour. Hourly rate begins from the time of departure and continues until the requested task is completed. Additional charges may apply for evening, weekend, major holiday and/or out of town services.

PAYMENT

Hourly rates do not include the cost of items purchased. You have the option of providing, cash, check, or you can pre-purchase items with your debit/credit card. There is a 5% fee for any items or expenses purchased by On The Go Personal Assistants LLC. This fee is non-refundable.

Monies are due upon completion of services rendered. On The Go Personal Assistants LLC accepts cash, checks and all major credit cards. A $25 fee will be assessed for any returned checks.

SCHEDULING & CANCELLATIONS

Twenty-four hour notice is requested when scheduling or canceling an appointment, however, we do understand that emergencies come up from time to time. On The Go Personal Assistants LLC will do what we can to accommodate your time sensitive matter. We do reserve the right to assess a $25 cancellation fee.

PERSONAL INFORMATION

First and foremost, all information regarding clients of On The Go Personal Assistants LLC is held in the strictest confidence and will not be sold to any outside source. We take the protection of your privacy very seriously and have implemented a policy for the handling of your confidential and personal information.

HOURS OF OPERATION

Regular business hours are Monday-Friday 9:00 a.m.-5:00 p.m.. An additional premium of $10/hour apply Monday-Friday 5:00 p.m.-9:00 p.m. and weekends. An additional $20/hour apply for major holidays including but not limited to (New Years Eve, New Years Day, Easter, Oaks Day, Derby Day, 4th of July, Thanksgiving, Christmas Eve and Christmas Day).